When a client or customer has returned goods to your company that were defective, this email is a good way to keep them on your side.
(Not only do they get their money back but they see that you have a good sense of humor about the situation as well.)
What you want to do is keep them as a possible customer in the future and therefore, leave them feeling good about your company even though one of your products or services might have failed them this time.
Use this free business email to maintain that good rapport with your customer.
Having received [ ]the seagull, [ ]the dill pickles, [ ]the slinky [ ]the merchandise you returned on ____________________, [ ]the whip, [ ]the false teeth, we are pleased to advise you that we have credited your account in the amount of $__________________.
We [ ]suspect that you're slightly peeved, [ ]were wondering what the heck you were thinking? [ ]hope you have your health insurance paid up. [ ]thank you for re-wrapping it carefully.
If you would prefer that we mail you our check/cheque for the full amount of the refund, [ ]we're willing to bet you also like liver and onions. [ ]we realize that you're not in your right mind. [ ]go tell somebody who cares. [ ]that would make a good ending to a fairy tale. [ ]we wish you a lot of luck. [ ]hah! [ ]then you're definitely an optimist. [ ]please let us know.
(These directions are for Outlook Express users but will generally be the same for all email programs.)
Open your email program and click on the "Create Mail" button.
Return to this Returned Goods page and highlight the verse above.
Right-click on the highlighted text and click "copy".
Return to your email program and in the box below the subject line; click once to get the cursor in the box and then right-click on the mouse and click "paste" and the text (from above) will be transferred into the body of your email.
Put a CAPITAL "X" in the brackets beside the words or phrases you want to use in your message.
Add your name at the end.
If you are sending this email to an individual, then you will also want to type his/her name at the top.
You may then want to enter a word or two in the "Subject" line. (What's the email about?)
Finally, you must enter your friend's email address and click send. (Hopefully, you can just select their email address from your address book.)
Click above to return to the Business Email page that has other possible templates you can use.